18 The Courtyard Gorsey Lane Coleshill Warwickshire B46 1JA T: 01675 467711
What makes a good pub manager, a restaurant chef, a barman, a waitress? At some point we have all experienced the good, the bad and the excellent and guess what - we don’t go back if it’s poor and we tell everyone we know about it! Customer experience is critical to anyone in the pub and restaurant business and it all starts with selection and training; get it right, make it memorable and the investment will come flooding back with a reputation for quality and repeat sales. Greene King approached GDA to work with them on a range of recruitment and training initiatives that tackled these key areas and included training videos, staff assessment & evaluation packs, career development and centres of excellence events.